Return Policy

Return Eligibility

You can request a return if:

• You received a damaged, defective, or wrong item
• The product is *unused, unwashed*, and in its original packaging
• You raise a return request within *7 days of delivery

Products *not eligible for return*:

• Items used or tampered with
• Personal care or hygiene products (unless damaged/defective)
• Products marked as *"non-returnable"* on the product page

How to Request a Return

1. Go to “My Orders” on our website
2. Select the product and click *“Request Return”*
3. Or contact our support team:

• 📞 +91 8089624440
• 📧 mail : info@shaffrose.com
• 💬 Live chat on our website

We will arrange a *reverse pickup* in most serviceable areas. In some cases, we may ask you to ship the item back.

Refund Policy

• Once the returned item is received and inspected, your refund will be processed within *7–10 working days*
• * Refund will be issued to the *original payment method* (for prepaid orders)
• For *Cash on Delivery* (COD) orders, refund will be issued to your *bank account or UPI ID* (you’ll be asked to provide details)

Exchange Option

• Keep the original packaging and invoice ready for smooth processing.
• * If the return is due to personal dislike (not product fault), *shipping charges may be deducted* from the refund.

🤝 Our Commitment

We believe in building trust through transparency and quality. Every return request is handled carefully by our support team to ensure a smooth and fair experience.